As we are an outdoor company and Mother Nature is our governor NOA reserves the right to cancel/postpone or amend the location of a tour due to adverse weather and safety requirements.
If this occurs we will offer you another date/option or a full refund for your tour.
For cancellations of bookings; 72hrs before 50% refund policy. 36hrs before no refund as we will have paid expenses for the tour. However we will always give you the option of another date or product as happy people is what we do (minimum tour numbers or pro-rata will apply).
Health and safety is paramount and all care and diligence is taken to ensure safe and enjoyable tours. Safety is a two way street and all guests are expected to adhere to safety guidelines and assume a shared responsibility for their wellbeing. It is expected that any applicable pre-existing medical conditions are made known to the guide or company before departure on any given tour. NOA will not be responsible/liable for medical omissions or conduct that endangers the participant.
If hiring gear; reasonable repair or replacement costs will be charged for damage or loss of equipment.